Truth at Work
The Science of Delivering Tough MessagesBook - 2017
The author has found that 80 to 90 percent of all workers simply avoid conversations they forsee as awkward or confrontational. Murphy shares the science and technique to having what he calls truth talks to demonstrate how to deliver tough messages without causing anger, resentment, or defensiveness.
Publisher: New York : McGraw-Hill Education, 
Copyright Date: ©2017
Branch Call Number: 658.45 MUR 2017
Characteristics: x, 212 pages : illustrations ; 24 cm