How to Create A Service CultureBook - 2015
The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, ©2015
Branch Call Number: 025.5 VAN 2015
Characteristics: xvii, 167 pages : illustrations ; 23 cm