Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Book - 1998
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A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Publisher: Austin, Tex. : Bard Press, c1998
ISBN: 9781885167309
188516730X
Branch Call Number: 658.812 GIT 1998
Characteristics: 288 p. ; 24 cm

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