Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They KnowBook - 1998
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Publisher: Austin, Tex. : Bard Press, c1998
Branch Call Number: 658.812 GIT 1998
Characteristics: 288 p. ; 24 cm